Complaint Procedure

Our Complaint Policy:

We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please contact us with the details and we will send you a copy of our written procedure. A partner will deal with your complaint.

If we cannot resolve your complaint satisfactorily you will have the right to complain to the Legal Ombudsman, (usually in 6 months of the firm concluding its complaints procedure). The Legal Ombudsman’s contact details are;

Legal Ombudsman

P.O.Box 6806

Wolverhampton

WV1 9WJ

Telephone: 03005550333

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

If you failed to cooperate with us or misled us and we submit a bill for the work we have done, there may also be a right to object to our firms bill by applying to the Court for an assessment under Part III of the Solicitors Act 1974, but if you exercise this right it will preclude a complaint to the Legal Ombudsman and if all or part of a bill remains unpaid, the firm maybe entitled to charge interest.